Frequently Asked Questions

Q: What types of mugs, coffee cups, and tumblers does Sticks and Thread offer?

A: Sticks and Thread offers a variety of mugs, coffee cups, and tumblers made of high-quality materials such as ceramics, stainless steel, and glass. Our collection includes classic, elegant, and modern designs, and we offer a wide range of sizes and colors to choose from.

Q: Are Sticks and Thread's mugs, coffee cups, and tumblers dishwasher safe?

A: Yes, all of our mugs, coffee cups, and tumblers are dishwasher safe, making it easy for you to clean them after use.

Q: Can I customize my mug, coffee cup, or tumbler with a logo or design?

A: Yes, we offer custom printing services for logos and designs. You can upload your artwork or design online, and our team will work with you to ensure that your design is printed exactly as you want it.

Q: How long does it take to receive my mug, coffee cup, or tumbler after placing an order?

A: The delivery time depends on your location and the shipping method you choose. Typically, it takes 3-5 business days for standard shipping and 1-2 business days for expedited shipping.

Q: What is your return policy?

A: We want our customers to be completely satisfied with their purchase. If for any reason you are not satisfied with your mug, coffee cup, or tumbler, you can return it within 30 days of purchase for a full refund or exchange.

Q: Can I order in bulk for my business or event?

A: Yes, we offer bulk ordering for businesses and events. You can contact our sales team for more information on pricing and customization options.

Q: What payment methods do you accept?

A: We accept all major credit cards, including Visa, Mastercard, Discover, and American Express. We also accept payments through PayPal and Apple Pay.

Q: How can I contact Sticks and Thread customer service?

A: You can contact us through our website by clicking on the "Contact Us" link or by emailing us at support@sticksandthread.com. We aim to respond to all inquiries within 24 hours.